New lock Terms & Conditions – Complete Usage Guide

New Lock is an online gaming and betting platform operated for users in Bangladesh. These Terms & Conditions ("Terms") form a legally binding agreement between New Lock and all its members.

By using our website or app, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree for any reason, please refrain from using the platform.

New LockTo open an account with us, the following conditions must be met:

• You must be 18 years of age or older.
• All information provided at registration must be truthful, accurate, and up to date.
• Each person may only register one account. If multiple accounts are found belonging to the same individual, all accounts may be closed and balances forfeited.
• Accounts must be opened in your own name and used solely by you.
• You are solely responsible for keeping your account password and personal information confidential.
• Transferring or selling your account to any third party is strictly prohibited.

As part of the KYC (Know Your Customer) process, New Lock Identity verification documents may be requested at any time. We reserve the right to temporarily suspend an account if the required documents are not provided.

We support a range of payment methods tailored to the needs of our Bangladeshi users. Key payment rules are outlined below:

• The minimum deposit amount is ৳500.
• The minimum withdrawal amount is ৳1,000.
• Withdrawals can only be made using the same method used for the original deposit.
• Withdrawal requests are typically processed within 24 hours. VIP members receive faster processing.
• Deposits and withdrawals cannot be made from or to a third-party account.
• In the case of suspicious transactions, withdrawals may be put on hold until verification is complete.

New Lockoffers various bonuses and promotions. Each bonus comes with specific terms that should be read before acceptance.

• The welcome bonus is available to new members only and can be claimed once.
• Withdrawing bonus cash generally requires meeting wagering requirements. These are clearly stated on each bonus page.
• Using multiple accounts to claim bonuses or abuse the bonus system will result in account closure.
• Winnings earned using bonus balance cannot be withdrawn before the bonus wagering requirements have been met.
• New Lock reserves the right to modify or cancel any bonus offer at any time.
• Promotional offers will be automatically cancelled if not used within the specified time period.

There are general rules that apply to all betting and gaming activity on the platform. These rules are in place to ensure a fair and consistent experience for all members.

• Once a bet is placed, it cannot be cancelled unless the specific game's rules allow for a cashout or cancellation option.
• New Lock reserves the right to void any bets placed at abnormal or incorrect odds due to a technical error.
• Participation in match fixing or any form of fraudulent activity is strictly prohibited.
• Using betting software or bots to place automated bets is strictly prohibited.
• In live betting, some bets may be rejected due to network delays — this is normal.
• In any dispute regarding game outcomes, New Lock's decision is final.

New Lock has always believed in responsible gaming. We want our members to play for fun — not out of addiction or financial pressure.

• Members can set their own daily/weekly/monthly deposit limits.
• You can temporarily deactivate your account for a set period using the self-exclusion option.
• You can take a temporary break from betting by using the cool-down period feature.
• Account registration is strictly prohibited for anyone under 18. Any such account found will be closed immediately.
• If gaming is causing you mental or financial distress, please reach out to our support team.

For more details, please visit our Responsible Gaming View the page.

We take the protection of our members' personal data very seriously. New LockPrivacy Policy:

• Your personal information is never sold to third parties.
• Information may be retained for identity verification and legal compliance purposes.
• All transactions are secured with SSL 256-bit encryption.
• Information may be shared with government authorities where required by law.

To read our full Privacy Policy, visit our Privacy Policy page.

For any of the following reasons, New Lock may suspend or permanently close an account without prior notice in the following cases:

• Violation of any provision of these Terms & Conditions.
• Providing false or incomplete identity information.
• Creating multiple accounts or abusing bonuses.
• Fraudulent, suspicious, or illegal activity.
• Exploiting technical vulnerabilities or bugs on the platform for personal gain.
• Abusive behavior toward other members or staff.

New Lock shall not be held liable for the following:

• Losses from a game or bet caused by internet disconnection.
• Delays or issues caused by third-party payment services.
• Losses caused by your account password being compromised.
• If the service is disrupted due to technical issues beyond our control.
• Personal financial losses resulting from gaming.

We always strive to keep the platform running smoothly and error-free. However, the service may be temporarily unavailable due to maintenance or unforeseen circumstances.

If you have a complaint or dispute, please contact our support team in the first instance. New Lock's support team is available 24/7 in Bangla.

• An initial response will be provided within 48 hours of a complaint being submitted.
• Complex issues are typically resolved within 7 business days.
• New Lock's decision shall be considered final in all disputes.
• Contact: support@newlock.app

For answers to common questions, visit our FAQ Page and Help Center page.