new lock | Privacy Policy and How We Protect Your Data

1

Scope & Applicability

This Privacy Policy New Lock Applies to the platform (newlock.app) and all associated services. By using our website or app, you automatically agree to this Privacy Policy.

We believe data protection is not a privilege — it is a fundamental right of every user. That is why New Lock Exercises the utmost care in collecting, storing, and using members' personal information.

Important

This policy may be updated at any time. You will be notified of any changes via email or an in-platform notification. The latest version will always be available on this page.

2

What Data We Collect

New Lock We only collect information that is genuinely necessary to provide our services. Collecting unnecessary data goes against our policy.

Data Type	Example	Purpose of Collection
Identity Information	Name, date of birth, national ID number	KYC Verification & Age Confirmation
Contact Information	Mobile number, email address	Account Communication & Security
Financial Information	Mobile banking number, transaction history	Deposit & Withdrawal Processing
Usage Data	Game History, Login Time, Bet Records	Service Improvement & Fraud Prevention
Device Information	IP address, browser, device type	Security & Technical Support

We never store your password — only an encrypted hash is kept. Full card numbers and bank account details are not stored on our servers.

3

How We Collect Information

New Lock Data is collected through various methods. You should be aware of each of these practices:

Collected Directly: When filling out the registration form, submitting KYC documents, or reaching out to support.
Automatic Collection: Through cookies, log files, and analytics while you use the website or app.
Payment Providers: Information required when transacting via Mobile Pay, Nagad, or Rocket.
Identity Verification Service: From third-party verification agencies as part of the KYC process.

About Cookies

Our website uses session cookies to enhance your browsing experience and keep you logged in. Cookies can be disabled from your browser settings, though some features may not function properly as a result.

4

How Your Information Is Used

Collected information is used only for specific and legitimate purposes. New Lock Will never use your information for unrelated purposes.

To create, manage, and verify your account.
To process deposits, withdrawals, and all other financial transactions.
To manage bonuses, promotions, and VIP rewards.
To provide customer support and technical assistance.
To prevent fraud, money laundering, and illegal activities.
To improve platform security and performance.
To comply with legal obligations.
To send you promotional communications, with your consent.

We never sell your data to third parties or share it for advertising purposes.

5

Data Sharing & Third Parties

New Lock Data may be shared with third parties in limited circumstances. Strict data protection agreements are in place for every such case.

Payment Providers: Mobile Pay, Nagad, Rocket, and others – the information needed to complete transactions is shared accordingly.
KYC Verification Provider: We work with trusted third parties to verify your identity.
Technology Service Provider: For cloud hosting and cybersecurity services.
Legal Authorities: In cases of court orders or legal obligations.

Our Commitment

Only the minimum necessary information is shared with third parties. Every partner is required to comply with our privacy standards.

6

Data Protection Methods

To protect your information New Lock Using industry-leading security technology including:

SSL/TLS 256-Bit Encryption: All data transmissions are fully encrypted.
Two-Factor Authentication (2FA): An extra layer of security when accessing your account.
Real-Time Monitoring: Suspicious activity is detected and flagged immediately.
Regular Security Audits: Independent third-party experts conduct regular system audits.
Data Backup: Regular backups are maintained on secure, encrypted servers.
Access Controls: Only authorized personnel have access to specific data.

We take no shortcuts when it comes to data protection — because your trust is our most valuable asset.

7

Data Retention Period

New Lock Your data is not stored indefinitely. Each type of information has a specific retention period:

Active Account Data: Retained for as long as the account remains active.
Transaction Records: Up to 5 years where legally required.
KYC Documents: Up to 5 years after account closure.
Log Files: Typically 90 days.
Marketing Information: Deleted immediately upon withdrawal of consent.

Once the retention period ends, data is securely deleted or anonymized.

8

Your Rights

Under the Privacy Policy New LockAs a member of, you have a number of important rights:

9

Children's Privacy

New Lock An adults-only platform. We do not provide services to anyone under the age of 18.

Age is verified at the time of registration.
No information is collected from anyone under the age of 18.
Any such account found is immediately suspended and its data deleted.

If you believe your child has accidentally created an account, please contact us immediately at support@newlock.app.

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Contact & Complaints

For any privacy-related questions, complaints, or requests to exercise your rights, please contact us:

Email: support@newlock.app
Live Chat: Help Center 24/7 support in Bangla.
Response Time: Within 48 hours for email inquiries.